The hotel management and staff welcome you in Greece, Crete, Rethymno, and in Atlantis beach hotel and thank you for choosing us for your holiday this year.

We would like to assure you that we shall do our best for you to enjoy the sun, sea, civilization and the Cretan hospitality in our hotel.

In this directory, you will find all the necessary information so that your stay with us will be as nice as possible. Of course, the staff will be at your disposal at any time.

We wish you an unforgettable holiday!

Arrival – Departure time

Your room will be available the latest at 14:00 on your arrival date. Upon departure, you are kindly requested to return your room key at 12:00 (unless you have made other arrangements with the reception).

Baby cots

Contact the reception


Contact the reception one day in advance. For this service there is a charge.


Mon – Fri: 08:00 – 14:00 Information and city maps at the reception

Bath towels

Our policy to save water and energy

Towel on the rack: I will use it again

Towel in the bathtub: Please exchange

But still if you need a clean towel contact the reception at any time

Beach/pool towels

Available with deposit

Board games

Available at the reception


Served in the main restaurant from 07:00 – 10:00 full buffet style.

Breakfast-lunch packets

Contact the reception one day in advance before 20:00.


Time tables and information at the reception.


Contact the reception

Children’s menus

Contact the Maître d’ Hotel


Orthodox-Catholic service. Contact the reception.

Cold dinner

If you wish to swop dinner to cold dinner, inform the reception one day in advance. Possible only for meals of the same day.

Conference room

Up to 100 persons with technical equipment. Contact the Rooms Division Manager at the reception.

Departure-departure time

Be sure you did not forget anything in your room. Contact the reception for a bell boy. By returning your key, be sure that there is no unpaid bill. Departure time is 12:00 but if you wish to extend, contact the reception one day in advance. For this service there is a charge.

Diet-special diet

Contact the Maître d’ Hotel


If you have booked only breakfast and wish to upgrade, contact the Maitre d’ Hotel.

Dinner on arrival date

For guest on half board basis and if you arrive after 21:00, cold dinner will be offered in the main restaurant.

Do not disturb-make my room

Hang the wished side of the card on your room door.


Contact the reception

Dress code in the Restaurant

Daytime: Resort casual.

Evening: Smart casual. No beachwear or shorts in the evening. Gentlemen are kindly requested to have long trousers on, during dinner.


Cretan-Greek evening with live music and dance group with traditional costumes and dances from Crete and the rest of Greece.


Contact the reception

Fire exits

Emergency exit plan at your room door. Use the stairs not lifts.

First aid

Available at the reception


Contact the reception


Available in the SPA area free of charge.


Available in the SPA area. For this service there is a charge.


Available in the SPA area. For this service there is a charge.


Individual A/C in your room. Please keep the balcony door closed when operating.

Hot water – Coffee/Tea making facilities

Available in your room. For coffee there is a charge.

Internet connection

Free wi-fi in all rooms and public areas. Contact the reception for the wi-fi code and also about renting laptops or tablets. Internet corner next to hotel reception. For this service there is a charge.


Children under 12 must be supervised. In case of an emergency do not panic. Press the red button and assistance will come as soon as possible. Not to be used in case of fire or earthquake.

Lost and found

Contact the reception

Lost meals

Not consumed meals for medical reasons can be replaced on the next day. For any other reason no replacement provided nor refund.

Luggage transportation

Contact the reception

Lunch baskets

Contact the reception one day in advance.

Massage (for 1 or 2 persons)

Available in the SPA area. For this service there is a charge.


Messages, faxes, e-mails will be sent to your room.

Museums-archeological sites

Contact the reception


Private parking area free of charge and private underground parking against charge. Valet parking available. Please do not park in places not allowed.


According to the local low, pets are not allowed in the hotel. Thank you for your understanding.


Stamps in the kiosk nearby. Hand your post to the reception.


You are kindly requested to fill a questionnaire in before you check out. Your opinion is very important.


Available in all rooms

Rent a car

Atlantis beach has its own new cars with manual or automatic gear box, with full insurance at special prices. Contact the reception.

Reps desks

Next to our conference room.


Contact the Rooms Division Manager

Tel +302831051002

Fax +302831051068

e-mail [email protected]

Room service

From 07:30 – 24:00. For this service there is a charge.


Available 24 hours. Telephone: 9

Safe deposit boxes

Available in all rooms free of charge. Please leave the door open upon departure. Available also at the reception with charge.

Satellite TV

In all rooms. Channel list next to TV.


Available in the SPA area. For this service there is a charge.

Swimming in the sea

Green flag: Enjoy the sea

Yellow flag: Be very careful

Red flag: Swimming is not allowed

Beach watcher during summer months. Dates and times at the reception.


Contact the reception


External line:  0

Reception:  9

From room to room: Room number


Free of charge by the pool and the beach. Reserving sunbeds without being there is not allowed.


The hotel assumes no liability for valuables in the rooms. Please contact the reception.



Wake up calls

Contact the reception

Washing/Ironing/Dry cleaning

Contact the reception. For this service there is a charge.


Available in the SPA area. For this service there is a charge.


Main restaurant

Our main restaurant for breakfast and dinner. Cretan corner with traditional dishes.

Early breakfast                    until     07:00

Breakfast                              07:00 – 10:00

Dinner                                   18:30 – 21:00


At the north terrace with sea view

Operation                                          10:00 – 02:00

Greek and International cuisine   12:00 – 16:00

Beach service                                    10:00 – 18:00

A la carte Restaurant CAPTAIN’S HOUSE

Greek and International cuisine of high quality by the pool

Operation                                12:00 – 16:00

Pool Bar

Cool drinks and snacks by the pool

Operation                                10:00 – 18:00

Main bar

At the north terrace with sea view

Operation                                18:00 – 02:00

Every Wednesday Cretan – Greek evening with traditional costumes and dances.

Every Saturday Wine Tasting.